FAQs & Policies
What are your rates?
Please call our office at (434)975-5466 to discuss rates and availability for the service you need.
What payment methods are acceptable?
We accept all major credit cards (Visa, Master Card, American Express, & Discover). Payments can also be made by cash or checks. Receipts are routinely sent 1-3 business days after your service. Contact our office with any questions or concerns you may have.
Can I use a debit card?
We accept all debit cards.
If I am unable to locate my chauffeur who should I call?
If you are not able to locate the chauffeur, please call our business office at (434)975-5466 and we will contact the chauffeur and coordinate a location for you to meet him/her.
What happens if my flight is delayed?
We monitor all flights arrivals. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
What is your cancellation policy?
All cancellations must be made Two months prior to the service date for motor coach buses and One month prior to the service date for vehicles seating 6 to 28 passengers or initial deposits will be non-refundable and management reserves the right to require full payment. Cancellations for sedans must be received (24) hours prior to contracted service time to avoid forfeiture of 100 percent of the trip total. All cancellations within 48 hours of the service time, must be done by phone and not via email to ensure that the cancellation notice is received by the company. All deposits will be refunded if the cancellation is due to Covid 19. A and A Limousine makes every effort to meet your schedule: however, please understand that we cannot be responsible for delays or cancellation of services if weather conditions prohibit safe transport on the service date and we consider your services available and reserved if weather conditions on the service day allow for safe transport. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Company will not be responsible for delays due to traffic conditions, accidents, or any other causes beyond its control.
What are your rules of conduct?
Smoking is not allowed in our vehicles. This includes electronic cigarettes. Clients assures that no illegal drugs will be consumed in our vehicles. Client is responsible for any damage caused to the vehicle by the client or any party traveling with the client whether willfully or accidentally. Sanitation fee of up to $250.00 will be charged for cleanup of excessive spills or bodily fluids. Vehicles cannot be loaded beyond seating capacity.
Thank you for choosing us! We are happy to serve you in the most professional manner!